I've been dealing with Kasey Decker from the day I made an inquiry into Living Brite. Kasey is articulate, clear, concise in all all the information she provides and she listens and understands (and asks questions if she doesn't) to the questions that I ask of her. Her responses to my questions come back usually in a couple of hours, 1 day the latest. That is, if she already doesn't know the answer herself, which she usually does.Kasey's professionalism combined with Sun Power's total solution sold me on moving forward with them. I can't wait to get my system installed (imminent)!!!!!!!